Not all Email sending is counted as “Spamming”. Sometimes, You may Send emails to your Subscribed subscribers, which is not counted as “Spamming” If you know how to do. Make sure to Include an “Unsubscribe Link” Within your messages so those Subscribers, who don’t want to receive further/future messages from you can Unsubscribe them from the mailing List. You should have Legit Subscribers and not random ones who can report against you. You may not Attach Phishing link, infection or fraud things with your emails. Some cases are so serious and the Server/Product can be terminated immediately without any prior notice. We keep the environment clean. So, behave cleanly.

Legal Porn is accepted of course.

Of course we do offer CDN/Streaming server. Not all of our servers are CDN/Streaming accepted. We have other offers/services/servers for these. We recommend you check for CDN server offers on our site or Contact us.

We generally offer clean IPs to our clients according to “ http://spamhaus.org “. Now, if your IP or IPs are blacklisted according to “ http://spamhaus.org “, contact us as soon as possible. If you contact us after 24 hrs of Delivery and tell the IPs are blocked, you are responsible of it, unfortunately. Even if you contact us in 24 hrs about your blocked IPs, we will check when the bad activities performed. If we see the bad activities are performed after the server delivery to you, You do not deserve the blocked IPs changed, unfortunately. You may have to re-pay IP bill to change at this situation. We reserve the rights to not sell you anymore IPs if found you guilty.

Of course, You will get detailed info here - https://rootlayer.net/acceptable-usage-policy/

There can be several reasons. Hardware, Operating System or Application related. If Hardware related matter, We will check the hardware faults for you & Replace the affected hardware at no extra cost.

We aim to offer best efforts possible to fix your issues. Unfortunately, How did one expect to get issues fixed without contacting us? You should blame yourself for this Delay. We aim to not let our users struggle like this.

We can offer once each week for your emergency usage. Max usage each time would be 24-28 hrs. For full month 24x7 usage, Kindly Purchase this from us. Some “Server Model” can offer this for free so never hesitate to contact us for getting more information.

At the moment, we offer only "Self Managed" servers. We are responsible for our hardware and network only. We replace hardware at no extra cost if found guilty on them.

You can of course, know more about SLA here - https://rootlayer.net/service-level-agreement/

Of-Course you are safe with us. We let users pay through Credit Cards (If Enabled) Through Direct sites. So you are actually not typing these within our site and you will be redirected to “Example - Paypal or other Payment processing” Gateway sites. You are not even typing that on our site at all, SO, There should be no questions asked about Credit Card information disclosure.

We offer DDOS Protection, Hardware Firewall, Threadstone Cyber Security & Backup Storage ETC. Check Order page so you can Pay for what you need.

It can be turned off, of course, But not recommended at all. Turning it off may cause security issues for your server. It is up to you as you got the root access on server. Instead turning off the default server firewall (Windows or Linux), You should check if you can open any port so the firewall remains turned on and your activity also remains online. If any app or connection asks you to turn off the firewall instead of opening ports or making an exception, It could be dangerous.

Of course, we have this. Please check this - " https://rootlayer.net/privacy-agreement/ "

OLD users can, of course enjoy max opportunities. Make sure you contacted us before your service gets closed due to not paying on time. If you do not contact us on time, Our automated system will do it's job accordingly. If you can't pay on time and need extra time, you need to tell us this Via Ticket. Your Skype or Email contact may not be reached to us because of some issues but Support tickets, always works.

We prefer you pay using a "Verified" Paypal. We reserve the rights to ignore any payments that comes from an "Unverified" Paypal or the subscriber has failed to verify the ownership of Payment.

Of course, we have. Check it out here - " https://rootlayer.net/gateway-fee-tax-vat-agreement/ "

Of course, Not. Just make sure you select "Credit Balance" option from the "Payment Methods" drop-down. You will see "Credit Balance" option there and you do not need to pay any fee if you pay invoices using this option. Contact us if you need further assistance.

Our daily working hours are – 7.30 AM – 7.30 PM (UTC +06.00)

We have no business holidays by default, But we will have to follow to the suppliers/Data centers/Service providers for some situations such Server delivery time, any hardware related assistance, upgrade/downgrade etc. To that case, We may wait until they finish their holidays.

Check this page for all detailed info - " https://rootlayer.net/reach-us/ "

We reserve the rights to Block users from Skype or tickets if found guilty. Reasons might be "Violation of our terms". We also remove Skype users if no discussion is occurred for a long time. It could be any Bug issue as well so send us email for a resolution.

Make sure you follow our terms " https://rootlayer.net/terms-of-service/ " first. You might be found guilty. Do not spam or show impatient attitude. Posting same question again & again or opening multiple tickets might be the reason as well your ticket got removed or you are getting ignored. You can email us if this is happening to you for a resolution.