We generally install “Operating System” on the “First Drive” you have selected out of your Multiple Drive selection during the purchase. If you have any other choice, Kindly contact us before the installation of ‘Operating System” is performed from our end.
Of course possible. A Dedicated server is a server where you should be able to install almost anything possible. If you face issues with your VPN, We advise you to contact the application vendor for a quick solution.
It is not recommended from our end. We reserve the right to ignore any applications which are counted as Cracked or non-Credited. We do not encourage our subscribers to use such things which are non-Credited or Cracked.
Our minimum “Subscription” Term's Duration is Monthly by default. If you want 3, 6 or 12 Months, Please contact us. No Auto-Subscription
or Force Payment. You will decide whether you would like to renew for the next subscription or not.
We reserve the rights of asking your future activities in server. It helps us getting more information before offering you something. It also helps us choosing the correct product for you. We do not ask this to all of our potential customers. We only ask when we think it is necessary.
Products like "Cpanel" or "Direct Admin" or similar will work only with our products and services/specific server models if you buy the panel from us. If you want to use it for any company servers, make sure to buy from official Panel providing site. Example " https://cpanel.com " or " https://www.directadmin.com/ "
You can still enjoy The 180 days/6 months of Free license/Evaluation Copy offered by Microsoft for the Server Operating systems. If you wish to pay the license and using 2x processor, then you have to pay a license for both processors. It is something where we have no control over.
Of course, we offer GPU servers. Please check our on-site offers. You can also buy dedicated GPU card from our offered servers. Contact us for a better discussion. Reach us page - https://rootlayer.net/reach-us/
Pricing depends on many factors. We will be happy if you ask for max discount we can offer to you for our own offers instead of discussing about other providers. Do let us know your requirements so we can try offering what best we can do for you from our end. At the end of the day, you have full freedom of selecting whom you want to purchase from.
Good & important Question. We will offer you a time-frame for fixing the generated “Abusive Report”. We expect your Co-operation for fixing these issues. This is for general “Abusive Reports”. Some “Abusive Reports” Are too serious and the service can be terminated or suspended for good/Forever.
Not all Email sending is counted as “Spamming”. Sometimes, You may Send emails to your Subscribed subscribers, which is not counted as “Spamming” If you know how to do. Make sure to Include an “Unsubscribe Link” Within your messages so those Subscribers, who don’t want to receive further/future messages from you can Unsubscribe them from the mailing List. You should have Legit Subscribers and not random ones who can report against you. You may not Attach Phishing link, infection or fraud things with your emails. Some cases are so serious and the Server/Product can be terminated immediately without any prior notice. We keep the environment clean. So, behave cleanly.
Of course we do offer CDN/Streaming server. Not all of our servers are CDN/Streaming accepted. We have other offers/services/servers for these. We recommend you check for CDN server offers on our site or Contact us. We listed them here - https://rootlayer.net/rootcdnevo/
We generally offer clean IPs to our clients according to “ http://abuseat.org, http://barracudacentral.org, http://sorbs.net & http://spamhaus.org“ for example. Now, if your IP or IPs are blacklisted according to “http://abuseat.org, http://barracudacentral.org, http://sorbs.net & http://spamhaus.org“, contact us as soon as possible. If you contact us after 24 hrs of Delivery and tell the IPs are blocked, you are responsible for it, unfortunately. Even if you contact us in 24 hrs about your blocked IPs, we will check when the bad activities performed. If we see the bad activities are performed after the server delivery to you, You do not deserve the blocked IPs changed, unfortunately. You may have to re-pay IP bill to change them in this situation. We reserve the rights to not rent you anymore IPs if found you guilty.
Good question. We are just promoting our services where possible to catch the legit authorities/audiences who comply with our terms. We are promoting there because they are allowing us to do and we made sure to read their terms. You should also make sure you have read our terms before subscribing. If you read our terms before the subscription, we hope you will never fail with us. More info about our AUP can be found here - https://rootlayer.net/acceptable-usage-policy/
Unfortunately, no. Your account is related to many functions of our system. Our system has already calculated things including your account and if we delete your account now, many past calculations will go wrong which we don't want. We hope you understand this matter. Maybe you contact us and tell why you wanted to delete the account so we can help you further with any other available option.
We aim to offer best efforts possible to fix your issues. Unfortunately, How did one expect to get issues fixed without contacting us? You should blame yourself for this Delay. We aim to not let our users struggle like this.
Yeah, Correct. We offer KVM access 24x7 (Over IP). This will cost only 5 EUR additional per month. You can buy this during the product purchase or contact us. Some “Server Models” can offer this for a different/higher price as well.
It can occur when we get out of stock for that exact configuration you ordered. But don't worry if you are smart. Because we offer a better configuration if your exact promised configuration was not in stock. So you will be the winner after all. You will enjoy a better configuration at the same price.
Of-Course it is. We have made this highly secured for your safety. Just Checkout our user-panel features so you can understand about this better. We don’t share our user’s property with others or any 3rd parties. We Aim to offer the max securities possible.
Of-Course you are safe with us. We let users pay through Credit Cards (If Enabled) Through the Direct sites. So you are actually not typing these on our site and you will be redirected to “Example - Paypal or other Payment processing” Gateway sites. You are not even typing that on our site at all, SO, There should be no questions asked about Credit Card information disclosure.
It can be turned off, of course, But not recommended at all. Turning it off may cause security issues to your server. It is up to you as you have the root access to the server. Instead of turning off the default server firewall (Windows or Linux), You should check if you can open any port so the firewall remains turned on and your activity also remains online. If any app or connection asks you to turn off the firewall instead of opening ports or making an exception, It could be dangerous.
It is possible, of course. Let's give an example. You purchased on 1st of January and it will end on 30-31st of January. You need to add an additional Drive cost 10 EUR Per month and you want to add this on 15th of January. You need to pay 10 EUR in full. Suppose your Regular Server bill was 40 EUR and then you have upgraded Drive for extra 10 EUR. It means, your next month's due date will be 50 EUR (40 + 10 EUR). You pay upgrade on the first day of your subscription or last day, it will still be counted as "Current Month Subscription" Payment & from the following month, the regular price & upgrade price will be merged and you will have to pay it. You can ask us to downgrade anything just before paying the renewal so we can review and confirm whether that is possible or not. Contact us for further assistance.
OLD users can, of course, enjoy the max facilities. Make sure you contacted us before your service gets closed due to not paying on time. If you do not contact us on time, Our automated system will do its job accordingly. If you can't pay on time and need extra time, you need to tell us this Via Ticket. Your Skype or Email contact may not be reached to us because of some issues but Support tickets always work.
Of course, Not. Just make sure you select "Credit Balance" option from the "Payment Methods" drop-down. You will see "Credit Balance" option there and you do not need to pay any fee if you pay invoices using this option. Contact us if you need further assistance.
If your account is new and order is placed or invoice is generated but not paid in the first 48 hrs or you have not communicated us yet, We reserve the rights to erase your account including unpaid orders/invoices. Please, be ready and place an order only when you are prepared. You can communicate us as always if you need any exception. We don't mind offering exceptions.
At the moment, this is only possible if you top-up fund through this link - https://rootlayer.net/billing/clientarea.php?action=addfunds
| We will then do the rest for you and make sure your services are not turned off due to not paying on time manually. Make sure you top-up enough fund for your active service(s). Contact us for further assistance.
Very important question. We reserve the rights to perform an immediate suspension of the service when the invoice of the service is overdue. Instead, we give at least 24-48 hrs more and see if the user pays. Otherwise, we suspend the service on its 3rd day of overdue. If this is still not paid while the overdue reach to its 4th day, we will just terminate the service. Once terminated, it can not be recovered again. Be noted that you got your promised service duration already. The extra 3 days or something will be given to you for your convenience.
If you open a dispute which could be against our terms, we will communicate with the payment processor and try our best to defend the dispute according to our terms which you ticked during the membership/subscription. When you opened the dispute, your service with us will be locked and can also be terminated. At the end of the day, we will win the dispute and you will be the one who may lose his/her service with us as well. Opening a dispute is like a crime when you open this against the terms of your seller. Your info will also be posted on anti-fraud communities. Maybe the Anti-Fraud team will take care of this for you?
If it shows unpaid from us means we never received the fund. It was actually, rejected because your bank caused an issue or our payment processor counted your payment attempt as 'Risk'. Your used IP could be blacklisted as well and that is why it was rejected. If you really paid and the fund was deducted from your bank/card, please contact your bank/card issuer. The fund will eventually be refunded sooner or later. (Within a few days).
We have no business holidays by default, But we will have to follow to the suppliers/Data centers/Service providers for some situations such Server delivery time, any hardware related assistance, upgrade/downgrade etc. To that case, We may wait until we get a response from the other party.
We reserve the rights to Block users from Skype or tickets if found guilty. Reasons might be "Violation of our terms". We also remove Skype users if no discussion has occurred for a long time. It could be any Bug issue as well so send us an email for a resolution. Reach us - https://rootlayer.net/reach-us/
Make sure you follow our terms " https://rootlayer.net/terms-of-service/ " first. You might be found guilty. Do not spam or show impatient attitude. Posting the same question again & again or opening multiple tickets might be the reason as well your ticket got removed or you are getting ignored. You can email us if this is happening to you for a resolution.