Frequently Asked Questions

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For better information, check this link - https://rootlayer.net/whois/

You can get sufficient info about the money back or refund policy in our “ https://rootlayer.net/terms-of-service/ ” Page.

Due to the nature of our Offered Services & Products, We can’t offer Demo or Trial, unfortunately. Contact us to get any available solution.

We generally install “Operating System” on the “First Drive” you have selected out of your Multiple Drive selection during the purchase. If you have any other choice, Kindly contact us before the installation of ‘Operating System” is performed from our end.

Of course possible. A Dedicated server is a server where you should be able to install almost anything possible. If you face issues with your VPN, We advise you to contact the application vendor for a quick solution.

It is not recommended from our end. We reserve the right to ignore any applications which are counted as Cracked or non-Credited. We do not encourage our subscribers to use such things which are non-Credited or Cracked.

Our minimum “Subscription” Term's Duration is Monthly by default. If you want 3, 6 or 12 Months, Please contact us. No Auto-Subscription or Force Payment. You will decide whether you would like to renew for the next subscription or not.

We reserve the rights of asking your future activities in server. It helps us getting more information before offering you something. It also helps us choosing the correct product for you. We do not ask this to all of our potential customers. We only ask when we think it is necessary.

Products like "Cpanel" or "Direct Admin" or similar will work only with our products and services/specific server models if you buy the panel from us. If you want to use it for any company servers, make sure to buy from official Panel providing site. Example " https://cpanel.com " or " https://www.directadmin.com/ "

You can still enjoy The 180 days/6 months of Free license/Evaluation Copy offered by Microsoft for the Server Operating systems. If you wish to pay the license and using 2x processor, then you have to pay a license for both processors. It is something where we have no control over.

Of course, we offer GPU servers. Please check our on-site offers. You can also buy dedicated GPU card from our offered servers. Contact us for a better discussion. Reach us page - https://rootlayer.net/reach-us/

Pricing depends on many factors. We will be happy if you ask for max discount we can offer to you for our own offers instead of discussing about other providers. Do let us know your requirements so we can try offering what best we can do for you from our end. At the end of the day, you have full freedom of selecting whom you want to purchase from.

Good & important Question. We will offer you a time-frame for fixing the generated “Abusive Report”. We expect your Co-operation for fixing these issues. This is for general “Abusive Reports”. Some “Abusive Reports” Are too serious and the service can be terminated or suspended for good/Forever.

Not all Email sending is counted as “Spamming”. Sometimes, You may Send emails to your Subscribed subscribers, which is not counted as “Spamming” If you know how to do. Make sure to Include an “Unsubscribe Link” Within your messages so those Subscribers, who don’t want to receive further/future messages from you can Unsubscribe them from the mailing List. You should have Legit Subscribers and not random ones who can report against you. You may not Attach Phishing link, infection or fraud things with your emails. Some cases are so serious and the Server/Product can be terminated immediately without any prior notice. We keep the environment clean. So, behave cleanly.

Legal Porn is accepted of course.

Of course we do offer CDN/Streaming server. Not all of our servers are CDN/Streaming accepted. We have other offers/services/servers for these. We recommend you check for CDN server offers on our site or Contact us. We listed them here - https://rootlayer.net/rootcdnevo/

We generally offer clean IPs to our clients according to “ http://abuseat.org, http://barracudacentral.org, http://sorbs.net & http://spamhaus.org“ for example. Now, if your IP or IPs are blacklisted according to “http://abuseat.org, http://barracudacentral.org, http://sorbs.net & http://spamhaus.org“, contact us as soon as possible. If you contact us after 24 hrs of Delivery and tell the IPs are blocked, you are responsible for it, unfortunately. Even if you contact us in 24 hrs about your blocked IPs, we will check when the bad activities performed. If we see the bad activities are performed after the server delivery to you, You do not deserve the blocked IPs changed, unfortunately. You may have to re-pay IP bill to change them in this situation. We reserve the rights to not rent you anymore IPs if found you guilty.

Of course, You will get detailed info here - https://rootlayer.net/acceptable-usage-policy/

RootLayer offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running downtime-free.

There can be several reasons. Hardware, Operating System or Application related. If Hardware related matter, We will check the hardware faults for you & Replace the affected hardware at no extra cost.

We aim to offer best efforts possible to fix your issues. Unfortunately, How did one expect to get issues fixed without contacting us? You should blame yourself for this Delay. We aim to not let our users struggle like this.

Yeah, Correct. We offer KVM access 24x7 (Over IP). This will cost only 5 EUR additional per month. You can buy this during the product purchase or contact us. Some “Server Models” can offer this for a different/higher price as well.

At the moment, we offer only "Self Managed" servers. We are responsible for our hardware and network resource only. We replace hardware at no extra cost if found guilty on them.

You can of course, know more about SLA here - https://rootlayer.net/service-level-agreement/

Of-Course it is. We have made this highly secured for your safety. Just Checkout our user-panel features so you can understand about this better. We don’t share our user’s property with others or any 3rd parties. We Aim to offer the max securities possible.

Of-Course you are safe with us. We let users pay through Credit Cards (If Enabled) Through the Direct sites. So you are actually not typing these on our site and you will be redirected to “Example - Paypal or other Payment processing” Gateway sites. You are not even typing that on our site at all, SO, There should be no questions asked about Credit Card information disclosure.

At the moment, We are only offering DDOS Protection. For other protection, You may get help from a 3rd party.

It can be turned off, of course, But not recommended at all. Turning it off may cause security issues to your server. It is up to you as you have the root access to the server. Instead of turning off the default server firewall (Windows or Linux), You should check if you can open any port so the firewall remains turned on and your activity also remains online. If any app or connection asks you to turn off the firewall instead of opening ports or making an exception, It could be dangerous.

Of course, we have this. Please check this - " https://rootlayer.net/privacy-agreement/ "

It is possible, of course. Let's give an example. You purchased on 1st of January and it will end on 30-31st of January. You need to add an additional Drive cost 10 EUR Per month and you want to add this on 15th of January. You need to pay 10 EUR in full. Suppose your Regular Server bill was 40 EUR and then you have upgraded Drive for extra 10 EUR. It means, your next month's due date will be 50 EUR (40 + 10 EUR). You pay upgrade on the first day of your subscription or last day, it will still be counted as "Current Month Subscription" Payment & from the following month, the regular price & upgrade price will be merged and you will have to pay it. You can ask us to downgrade anything just before paying the renewal so we can review and confirm whether that is possible or not. Contact us for further assistance.

OLD users can, of course, enjoy the max facilities. Make sure you contacted us before your service gets closed due to not paying on time. If you do not contact us on time, Our automated system will do its job accordingly. If you can't pay on time and need extra time, you need to tell us this Via Ticket. Your Skype or Email contact may not be reached to us because of some issues but Support tickets always work.

We prefer you pay using a "Verified" Paypal. We reserve the rights to ignore any payments that comes from an "Unverified" Paypal or the subscriber has failed to verify the ownership of Payment.

Of course, we have. Check it out here - " https://rootlayer.net/gateway-fee-tax-vat-agreement/ "

Of course, Not. Just make sure you select "Credit Balance" option from the "Payment Methods" drop-down. You will see "Credit Balance" option there and you do not need to pay any fee if you pay invoices using this option. Contact us if you need further assistance.

If your account is new and order is placed or invoice is generated but not paid in the first 48 hrs or you have not communicated us yet, We reserve the rights to erase your account including unpaid orders/invoices. Please, be ready and place an order only when you are prepared. You can communicate us as always if you need any exception. We don't mind offering exceptions.

At the moment, this is only possible if you top-up fund through this link - https://rootlayer.net/billing/clientarea.php?action=addfunds | We will then do the rest for you and make sure your services are not turned off due to not paying on time manually. Make sure you top-up enough fund for your active service(s). Contact us for further assistance.

For better knowledge, check "9. Customer Support" part in our terms page " https://rootlayer.net/terms-of-service/ "

Our daily working hours are – 7.30 AM – 7.30 PM (UTC +06.00)

We have no business holidays by default, But we will have to follow to the suppliers/Data centers/Service providers for some situations such Server delivery time, any hardware related assistance, upgrade/downgrade etc. To that case, We may wait until we get a response from the other party.

Check this page for all detailed info - " https://rootlayer.net/reach-us/ "

We reserve the rights to Block users from Skype or tickets if found guilty. Reasons might be "Violation of our terms". We also remove Skype users if no discussion has occurred for a long time. It could be any Bug issue as well so send us an email for a resolution. Reach us - https://rootlayer.net/reach-us/

Make sure you follow our terms " https://rootlayer.net/terms-of-service/ " first. You might be found guilty. Do not spam or show impatient attitude. Posting the same question again & again or opening multiple tickets might be the reason as well your ticket got removed or you are getting ignored. You can email us if this is happening to you for a resolution.