5. Service Level Agreement

5.1 – RootLayer offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem-free.
5.2 – RootLayer will try to maintain maximum up time. RootLayer is not responsible for any downtime caused by the client.
5.3 – The internet is a complex network of equipment, services, and providers of information, thus the service may not be available to you at all times.
5.4 – That said, RootLayer offers a 99.9% uptime guarantee. This is valid for only the connection.
5.5 – RootLayer will pursue all resources and channels available to maintain maximum uptime; however, RootLayer is not responsible for any down time caused by a client’s error.
5.6 – RootLayer makes no express or implied warranties, including, but not limited to warranties of non-infringement, merchantability OR fitness for a particular use in connection to the service it provides.
5.7 – Neither RootLayer nor any one else involved in the provision of service is liable to you or any third-party for direct or indirect damages resulting from the use or non-use of services provided herein, whether or not such damages resulted from the negligence of RootLayer, even if RootLayer has been advised about the possibility of such damages in advance.

Last Updated: 22/11/16 (November 2016)