1. What if I upgrade in the middle of my subscription?
Answer: It is possible, of course. upgrade pricing depends on the datacenter you are in. You may have to pay for the full month pricing for an upgrade or just pay for the remaining days of your service subscription. It depends on the situation. Therefore, reach us and discuss us when you are in need for an upgrade in the middle of your service subscription.
2. Being an old user why my service closed because of a late payment?
Answer: OLD users can, of course, enjoy the max facilities. Make sure you contacted us before your service gets closed due to not paying on time. If you do not contact us on time, Our automated system will do its job accordingly. If you can't pay on time and need extra time, you need to tell us this Via Ticket. Your Skype or Email contact may not be reached to us because of some issues but Support tickets always work. Open a ticket while you are logged in on the system: https://rootlayer.net/billing/submitticket.php
3. Do you accept payment from an Unverified Paypal?
Answer: We prefer you pay using a "Verified" Paypal. We reserve the rights to ignore any payments that comes from an "Unverified" Paypal or the subscriber has failed to verify the ownership of Payment.
4. Do you have any list of Accepted Payment Gateways?
Answer: Of course, we have. Check it out here - " https://rootlayer.net/billing/index.php/knowledgebase/37/Payment-Methods-Fees-and-Terms.html "
5. Do I need to pay "Gateway Fee" again during the usage of "Credit Balance"?
Answer: Yes, you may have to pay additional gateway fees which charges by gateway processors. Detailed info can be found here: https://rootlayer.net/billing/index.php/knowledgebase/37/Payment-Methods-Fees-and-Terms.html
6. What is the use of "Credit Balance" ?
Answer: Credit Balance is the fund you topped up using the add fund option: https://rootlayer.net/billing/clientarea.php?action=addfunds
So it is actually an advance balance topping function to make sure your running service(s) are not interrupted during overdues as they will be renewed automatically by using your available advance topped up fund / credit balance.
7. Why did my account or Invoice/Order remove?
Answer: If your account is new and order is placed or invoice is generated but not paid in the first 48 hrs or you have not communicated us yet, We reserve the rights to erase your account including unpaid orders/invoices. Please, be ready and place an order only when you are prepared. You can communicate us as always if you need any exception. We don't mind offering exceptions.
8. Can i use Paypal auto/recurring Payment system?
Answer: At the moment, this is only possible if you top-up fund through this link - https://rootlayer.net/billing/clientarea.php?action=addfunds
| We will then do the rest for you and make sure your services are not turned off due to not paying on time manually. Make sure you top-up enough fund for your active service(s). Contact us for further assistance.
9. Service payment overdue. What will happen?
Answer: Very important question. We reserve the rights to perform an immediate suspension of the service when the invoice for service is overdue. As an exception, we give at least 3-4 days more and see if the user pays. The overdue service will be suspended after 24-48 hrs. If this is still not paid while the overdue reach to its 5th day, we will just cancel the service. Once cancelled, it can not be recovered again. Be noted that you got your promised service duration already. The extra 4 days or something will be given to you for your convenience. Detailed info can be found here: https://rootlayer.net/billing/index.php/knowledgebase/34/What-will-happen-to-Unpaid-Services-.html
10. If Dispute is opened? What's next?
Answer: If you open a dispute which could be against our terms, we will communicate with the payment processor and try our best to defend the dispute according to our terms which you ticked during the membership/subscription. When you opened the dispute, your service with us will be locked and can also be terminated. At the end of the day, we will win the dispute and you will be the one who may lose his/her service(s) with us as well. Opening a dispute is like a crime when you open this against the terms of your seller. Your info will also be posted on anti-fraud communities.
11. Credit-Card charged but shows unpaid?
Answer: If it shows unpaid from us means we never received the fund. It was actually, rejected because your bank caused an issue or our payment processor counted your payment attempt as 'Risk'. Your used IP could be blacklisted as well and that is why it was rejected. If you really paid and the fund was deducted from your bank/card, please contact your bank/card issuer. The fund will eventually be refunded sooner or later. (Within a few days).
12. My my Crypto-currency payment shows unpaid even after a successful payment?
Answer: We may, sometime needs a manual check before approving a payment. However, If you see RootLayer.net is not updating the payment status and that is still counting your paid invoice as "unpaid", please contact us immediately with a crypto payment TX ID screenshort with your RootLayer registered email ID.
