1: Who is RootLayer?
Answer: For a better information, check this link - https://rootlayer.net/billing/index.php/knowledgebase/44/Who-Is-RootLayer.net-.html
2. Do you offer any money back guarantee?
Answer: You can get sufficient info about the money back or refund policy in our “ https://rootlayer.net/billing/index.php/knowledgebase/49/Terms-of-Services-A-Z.html ” Page.
3. Do you offer any Demo or Trial of your Products & Services?
Answer: Due to the nature of our Offered Services & Products, We can’t offer Demo or Trial, unfortunately. Contact us to get any available solution.
4. Which Drive will be used to install “Operating System” if selected 2 or more drives?
Answer: We generally install “Operating System” on the “First Drive” you have selected out of your Multiple Drive selection during the purchase. If you have any other choice, Kindly contact us before the installation of ‘Operating System” is performed from our end.
5. Is it possible to use VPN service On a Dedicated Server or Difficult to use?
Answer: Of course possible. A Dedicated server is a server where you should be able to install almost anything possible. If you face issues with your VPN, We advise you to contact the application vendor for a quick solution.
6. Do you install Cracked or non-credited applications?
Answer: It is not recommended from our end. We reserve the right to ignore any applications which are counted as Cracked or non-Credited. We do not encourage our subscribers to use such things which are non-Credited or Cracked.
7. What is the minimum contract for your services or products?
Answer: Our minimum “Subscription” Term's Duration is Monthly by default. If you want 3, 6 or 12 Months, Please contact us. No Auto-Subscription
or Force Payment. You will decide whether you would like to renew for the next subscription or not.
8. Why do you ask "Future Purpose" of using the server?
Answer: We reserve the rights of asking your future activities in server. It helps us getting more information before offering you something. It also helps us choosing the correct product for you. We do not ask this to all of our potential customers. We only ask when we think it is necessary.
9. Does your addon panels work with other server companies?
Answer: Products like "Cpanel" or "Direct Admin" or similar will work only with our products and services/specific server models if you buy the panel from us. If you want to use it for any company servers, make sure to buy from official Panel providing site. Example " https://cpanel.com " or " https://www.directadmin.com/ "
10. Do i need to pay 2x License payment for a Dual Processor Server?
Answer: You can still enjoy The 180 days/6 months of Free license/Evaluation Copy offered by Microsoft for the Server Operating systems. If you wish to pay the license and using 2x processor, then you have to pay a license for both processors. It is something where we have no control over.
11. Do you offer GPU server?
Answer: Of course, we offer GPU servers. Please check our on-site offers. You can also buy dedicated GPU card from our offered servers. Contact us for a better discussion. Reach us page - https://rootlayer.net/billing/index.php/knowledgebase/35/How-to-Contact-RootLayer.net-.html
12. Why That Provider's (Probably our Competitor's) pricing is Lower than us?
Answer: Pricing depends on many factors. We will be happy if you ask for max discount we can offer to you for our own offers instead of discussing about other providers. Do let us know your requirements so we can try offering what best we can do for you from our end. At the end of the day, you have full freedom of selecting whom you want to purchase from.
