1. What is your customer support response time?
Answer: We make sure to answer our subscribers within 24 hours. Usually, it will be answered in a few hours only. Some issues require more time and may need more than 24 hours. It depends on the situation.
2. When I can reach to you?
Answer: Our daily working hours are – 8.00 AM – 8.00 PM (UTC +06.00)
3. Do you work on "Weekends" or " Holidays" as well?
Answer: We have no business holidays by default, But we will have to follow to the suppliers/Data centers/Service providers for some situations such Server delivery time, any hardware related assistance, upgrade/downgrade etc. To that case, We may wait until we get a response from the other party.
4. How do I reach to you?
Answer: Check this page for all detailed info - " https://rootlayer.net/billing/index.php/knowledgebase/35/How-to-Contact-RootLayer.net-.html "
5. Why am I blocked/removed by your support staff?
Answer: We reserve the rights to Block users from our "Reach us" options if found guilty. Reasons might be "Violation of our terms". We also remove Skype/Telegram users if no discussion has occurred for a long time. It could be any Bug issue as well so send us an email for a resolution. Reach us -https://rootlayer.net/billing/index.php/knowledgebase/35/How-to-Contact-RootLayer.net-.html
6. Why my ticket was ignored or removed?
Answer: Make sure you follow our terms " https://rootlayer.net/billing/index.php/knowledgebase/49/Terms-of-Services-A-Z.html " first. You might be found guilty. Do not spam or show impatient attitude. Posting the same question again & again or opening multiple tickets might be the reason as well your ticket got removed or you are getting ignored. You can email us if this is happening with you for a resolution.
