• 23/12/2024 15:23 - 23/12/2024 15:47
• Last Updated 23/12/2024 18:30

We are currently experiencing an hardware issue with one of our aggregation routers in Naaldwijk (The Netherlands) which have impacted your services and we are isolating the problem.

We will update this ticket once we have more information. If you have any further questions related to this outage, please feel free to contact us at: support@rootlayer.net

We apologise for any inconvenience.

Affecting Other - DataCenter

• 18/03/2024 00:00 - 29/03/2024 00:00
• Last Updated 30/03/2024 18:27

Affecting System - Datacenter Upgrade

• 24/09/2021 10:00 - 24/09/2021 16:00
• Last Updated 24/09/2021 15:15

We are planning to move our Databarn datacenter (DBC) servers to Nedzone Steenbergen (NZS) Next Friday, September 24th, 2021.

Start: 10.00 am CEST
Ends: 4.00 pm CEST

Reason for this move: Facility shortage on the current Datacenter. Therefore, we will have better facility on the new Datacenter.

If you have questions, please reach us: https://rootlayer.net/reach-us/

Note:- This notice is only for those clients who subscribed Databarn datacenter servers. Check your registered email or spam folder so you will know if you got an update regarding this matter. 


Or check here while logged in into the clients area: https://rootlayer.net/billing/clientarea.php?action=emails


So you will know if you received this notification or not. If you received, then this is for your information.

Affecting System - Router Software

• 02/09/2021 06:00 - 02/09/2021 08:00
• Last Updated 02/09/2021 08:45

Dear Customers,

As a result of an aggregation router outage we experienced on 26-08-2021 at 03:04 CEST we have scheduled an emergency maintenance on 02-09-2021 between 06:00 CEST and 08:00 CEST. During this maintenance, we will upgrade the software version of our aggregation routers to a new version advised by our vendor. No impact will be caused by the upgrade as the routers are situated in a redundant MLAG setup and will be upgraded one-by-one.

More information regarding the outage of 26-08-2021 can be found on our Network Status page: https://rootlayer.net/billing/serverstatus.php?view=resolved

Please contact us if you face any difficulties or have any questions related to or during this maintenance.
You can easily reach us on support@rootlayer.net

Or other reach us options: https://rootlayer.net/reach-us/

Note: This is not a global issue. Just for Westland (Netherlands) Datacenter users.

Affecting System - Router

• 26/08/2021 03:04 - 26/08/2021 03:25
• Last Updated 31/08/2021 20:06

Dear Customers,

We have experienced an aggregation router outage in Greenhouse Datacenters 1 in Westland. During the reboot of both (redundant) aggregation routers all connectivity was lost, and all servers in Greenhouse Datacenters 1 in Westland were unreachable.  We are currently still investigating the issue and will follow up shortly.

If you have any further questions related to this outage, please feel free to contact us at support@rootlayer.net 

Update 05:10 CEST: We're suspecting a software bug on our aggregation routers. We're currently escalating with our vendor to investigate further.

Update 08:31 CEST: We just got confirmed this outage has been caused by a software bug by our vendor. The bug was listed with a low severity as it gets hit under very rare circumstances. We are planning a non-impacting upgrade for next week, during this upgrade we will upgrade the redundant aggregation routers one-by-one.

Note: This is not a global issue. Just for Westland (Netherlands) Datacenter users.

Affecting System - Network

• 25/08/2021 18:00 - 25/08/2021 20:00
• Last Updated 26/08/2021 10:15

Dear Customers,

In order to improve the quality of our network, we have network maintenance planned on 25-08-2021 between 06:00 CEST and 08:00 CEST. During the maintenance, we will upgrade the software on two of our core and one of our distribution routers. Since these routers are situated in a redundant setup the impact will be kept to a minimum. We expect minor impact on running traffic streams to switch paths, once when the maintenance starts and once more when we place the routers back in production.

Please contact us if you face any difficulties or have any questions related to or during this maintenance. You can easily reach us on

support@rootlayer.net

More support options here: https://rootlayer.net/reach-us/

Note: This is not a global issue. The customers situated within this server category are informed via email as well. So if you did not receive an email notification about this matter means you have nothing to check about. (Check spam folder as well in case the email goes there)

Thanks

Affecting System - Power Failure

• 18/04/2018 08:30 - 18/04/2018 08:40
• Last Updated 18/04/2018 16:03

Dear RootLayer.net customers,

We have had an outage in a small part of our datacenters (NLDW2).
We have found the cause and resolved the failure.
Our sincere apologies for the inconvenience and down-time.
We will make sure the correct measures are taken to prevent this from happening in the future.

Due to the failure, your server might have been rebooted.
Our team has checked every individual server in this part of our datacenter to see if it came back online.
Please contact us if any assistance is needed.

Updates regarding this issue will appear on: Network Status Page

Again our apologies for the inconvenience caused.

Note: Not for the servers with *EVO* Sign

Affecting System - Network Router Related

• 14/12/2017 06:00 - 14/12/2017 08:00
• Last Updated 14/12/2017 13:43

In order to improve the quality of our network, we are planning a network maintenance on Thursday 14th December 2017 between 06.00 CET and 08:00 CET.
During the maintenance we will replace our existing core router with a new one with more port density.
Since the router is situated in a redundant setup the impact will be minimal.
We expect minor impact on some interfaces which could result in short bursts of high latency and small amounts of packet loss for a total of two times of 5 minutes within this timeframe.

Please contact us if you face any difficulties or have any questions related to this maintenance.
You can easily reach us on support@rootlayer.net


Please note that the servers marked with *Evo* are excluded from this maintenance. 

Sorry for the inconvenience & Many thanks for your support.

Affecting System - Network Router related

• 22/11/2017 06:00 - 22/11/2017 08:00
• Last Updated 23/11/2017 13:19

In order to improve the quality of our network we are planning a network maintenance on 22-11-2017 between 06.00 CET and 08:00 CET.
During the maintenances we will upgrade the software on 2 of our access routers. Since these routers are situated in a redundant setup the impact will be minimal.
We expect minor impact on some interfaces which could result in short bursts of high latency and small amounts of packet loss for a total of 10 minutes within this timeframe.

Please contact us if you face any difficulties or have any questions related to this maintenance.
You can easily reach us on support@rootlayer.net or initiate a chat on www.rootlayer.net

Please Note: - Server Title with *EVO* sign are excluding this matter.

Thanks

Affecting Other - Network Related

• 06/10/2017 07:00 - 06/10/2017 07:30
• Last Updated 06/10/2017 13:46

I am sending you this mailing to inform you of a scheduled maintenance which will take place in the upcoming weeks, to upgrade our network from 10 Gbit to 100 Gbit uplinks.
In order to do this with as little downtime as possible, we need to make preparations, so we are ready for a smooth migration.

Over the past couple of months, our network has been growing exponentially, so this upgrade is critical to support our future growth. Our current core network is currently capable of around 240 Gbit/s.
After the migration, we'll have a core backbone of 640 Gbit with expandable options to >3 Tbit/s.

Please write the following date in your agenda:

Friday 6th October 2017 @ 7:00-7:30h AM CEST. (preparation)

Start hour: 7:00 CEST
End hour: 7:30h CEST (30 Minutes later)

ETA downtime: max 15 minutes for a core routing reboot

Another maintenance window will follow 1 week later, to do the final upgrade to 100 Gbit ports.

Affecting System - Network Related

• 28/09/2017 04:00 - 28/09/2017 08:00
• Last Updated 28/09/2017 06:38

As part of our commitment to continually improve the level of service RootLayer provides, we want to inform you about the upcoming network maintenance.
During this maintenance we will upgrade our corerouters to a new full 100G Arista platform.

The maintenance will take place at the 28th of September, between 4AM and 8AM CEST.
We will perform this upgrade gradually, and will do our utmost to bring the impact to a minimum. During this maintenance window short interruptions, bursts of higher latency and suboptimal routing paths might occur.

If you would have any further questions related to the issues please feel free to contact us at support@rootlayer.net or on our live sales chat located on https://rootlayer.net

Note:- Not For Root Evo/CDN Clients.

Affecting System - Power Related, Not Network.

• 12/09/2017 23:35 - 13/09/2017 00:15
• Last Updated 13/09/2017 07:57

We have had an outage in a small part of our datacenter. We have found the cause and resolved the failure. Our sincere apologies for the inconvenience and down-time. We will make sure the correct measures will be taken to prevent this from happening in the future. All infected customers will receive an e-mail regarding this issue.

Affecting System - Network Related

• 30/03/2017 13:00 - 30/03/2017 14:15
• Last Updated 13/09/2017 07:55

We are currently facing STP flapping on some of our routers which is causing timeouts on a part of our datacenter. We are very sorry for the problems that may occure with the connection to your servers.

Our networking team has handled the issues with highest priority and they found a bug on a certain type of network switches RootLayer uses. This caused the switches to overload, the switches in return started to reload. This is what caused the down-time. Our networking team has completely removed the protocol which caused the bugs from the named switches and blocked all traffic that communicated with this protocol. The network has now stabilized and we can assure you that this issue has been permanently solved. We would like to thank you for your faith in RootLayer and we would like to offer our sincere apologies for the inconveniences with the network lately.

Affecting System - Network Related

• 20/08/2017 02:30 - 20/08/2017 03:10
• Last Updated 13/09/2017 07:54

Dear Sir/Madam,

Today we experienced an outage in our network caused by a broken linecard located in a segment of our network. The broken linecard caused issues to other network segments too, we are still investigating how this could have impacted other network segments. The linecard has been replaced and all services have been restored.
Apologies for any caused inconvenience.

Affecting System - Network Related

• 14/07/2017 13:15 - 14/07/2017 13:28
• Last Updated 13/09/2017 07:51

Regarding a network outage on one of our core switches.

A small part of our network faced some increased latency or packet loss due to a non responsive core switch. A full reload has been performed on this device and all connections are restored.
The cause of the issue is currently being investigated as our main concern was the recovery of your services.

Affecting System - Network Related

• 07/05/2017 05:45 - 07/05/2017 07:55
• Last Updated 13/09/2017 07:47

Our networking team has disabled a carrier which caused packet loss for some routes.

Affecting System - Network Maintenance

• 10/11/2016 02:00 - 10/11/2016 07:00
• Last Updated 13/09/2017 07:40

As part of our commitment to continually improve the level of service RootLayer provides, we want to inform you about the upcoming network maintenance.

During this maintenance we will replace our core switches with redundant state of the art Arista 7500R equipment. The maintenance will take place at the 10th of November 2016, between 2AM and 7AM CET.

We will perform this implementation and replacement gradually, and will do our utmost best to bring the impact to a minimum. During this maintenance short interruptions, bursts of higher latency and suboptimal routing paths will occur with a maximum of 5 minutes per server.